Returns & Exchanges

You have 30 days from the day you receive your item to request a return — sale items included. If something's not the right fit for your shelf, we want to make it easy to send it back.

To be eligible for a return:

  • The item must be in the condition you received it — unused, with all original packaging.
  • You'll need your receipt or proof of purchase.

How to start a return: Email us at support@beerusty.store with photos of the item and its shipping label. This helps us get your return or replacement moving as quickly as possible. Once your return is approved, we'll send you a prepaid return shipping label and instructions — so getting it back to us doesn't cost you anything.

Please don't send anything back before we've confirmed your return; items that arrive without a pre-approved return can't be processed.

Returns should be sent to: BeeRusty Returns, 10695 Beach Blvd, Suite 1, Jacksonville, FL 32246

What can't be returned Because every custom order is carved specifically for you, personalized and made-to-order items (including custom-engraved key holders and any piece made from your own design request) can't be returned or exchanged unless it arrives damaged or defective. Everything else in our shop — sale price or not — is covered by our standard 30-day policy.

Exchanges The fastest way to get the right piece is to return what you have, and once that return is approved, place a new order for the one you want — that way you're not waiting on us to process a swap.

European Union 14-day cooling-off period If your order is shipping into the EU, you have the right to cancel or return it within 14 days for any reason, no explanation needed. The same condition requirements above apply.

Damaged, Defective, or Wrong Items

Please inspect your piece as soon as it arrives. If it's damaged, defective, or not what you ordered, email us at support@beerusty.store within 7 days of delivery with photos — we'll make it right, no questions asked.

Refunds

Once we receive your return, we'll inspect it and email you to confirm your refund is approved. From there, refunds are issued to your original payment method within 10 business days — your bank or card provider may take a few extra days to post it on their end. If it's been more than 15 business days since your refund was approved, email us and we'll look into it right away.

Questions about a return in progress? Email support@beerusty.store any time — a real person (not a bot) will get back to you.